Log in Sign up

Return & Exchanges

Returns & Exchanges

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase/ you received the product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Clothes
Beddings

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@dealsclub.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@dealsclub.ca and send your item to: 550 Evans Ave, Etobicoke ON M8W2V4.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 550 Evans Ave, Etobicoke ON M8W2V4.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will  be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Products with quality problems

 We guarantee all of our products against material and workmanship defects within 30 days of receiving your order. If a defect arises and a valid claim is received by Customer Service within 30 days, we can offer you an exchange or full refund*. 

* Refund Exclusions: Oral hygiene products, health products, earrings, undergarments, adult products, NOTE: Other exclusions may apply. Please refer to any product listing for specific details

The products are fine, but I changed my mind

 Products with no quality-related issues can be returned within 14 days of receiving your order.  Any product that has been used does not qualify for a return under this policy. Returned items must be unused, with original tags and packaging.  Deals Club is not responsible for return shipping fee's.  Re-stocking fee's may apply if the item is not in its original condition to a maximum of 15%.

 

Please contact Customer Service .